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Real-Life Success Stories
Nonprofit values Administaff for early problem-solving, current strategic planning assistance
The Company
Family Service Association of San Antonio is the
city’s oldest human service agency, and is dedicated
to serving children, seniors and families in need in
11 counties. The nonprofit agency served 48,000
individuals in 2006, and 86 percent of the families
served are living on annual incomes of less than
$15,000. The attendant stress and resulting problems
of abused and neglected children, at-risk
youth and substance abuse are where much of
Family Service Association’s attention is focused.
Additionally, more than 100 seniors yearly, many of
whom are isolated from their families, receive help
from the agency to continue to live independently,
without premature placement in nursing homes.
The Challenge
Family Service Association is a premier resource for
San Antonio families, and Nancy Hard, president
and CEO, plans for the agency to stay that way.
Statistics confirm that the gap between the ‘haves’
and the ‘have nots’ is growing, and the challenge for
Family Service Association, like many nonprofits, is
maintaining the stability of the organization while
building a sustainable infrastructure that “will be
here long enough to work ourselves out of a job!”
Additional struggles with high workers’ compensation
and health insurance rates led the agency to
researching and contacting Administaff for help.
The Solution
“This (Administaff) was the best decision I ever
made, and I haven’t regretted it,” Hard says. “It’s
like having a fully staffed human resources (HR)
office down the hall, and they’re that responsive.
Our organizational lifecycle has gone through
tremendous changes in the past six years, and we’ve
been cyclic in terms of which services (from
Administaff) that we’ve used most – risk management,
workers’ compensation, staff development
and training and now our infrastructure – but we’ve
always used a broad array of services.”
The Value
“We wouldn’t be where we are without
Administaff,” Hard continues. “I think what I value
most is their responsiveness. They’re a very active
partner. Originally we used services that addressed
problem solving, but now we’re having strategic
conversations and looking at succession planning.
Our employees use the online services and
MarketPlaceSM vendors. Our supervisors appreciate
the help to develop job descriptions, performance
plans and corrective actions. My colleagues at other
nonprofits lament that they’re lacking these.”
The Return on Investment
Family Service Association has an anticipated $8.3
million budget for 2007, and Hard is acutely aware
that “every one of those dollars is someone else’s
dollar – not ours – that we’re making decisions with.
For people to fund us, they look at our costs and
our quality, which we’re noted for, but their ROI
drives our funding, and they’d much rather see
their dollars go to direct services than administrative,
or benefits management costs. Our challenge
has been articulating and building our investors’
understanding of the cost (vs. the ROI) of
Administaff. Yet I’d still tell other businesses that
this is the best decision I’ve ever made.”
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